❓ Help Center
378bd Frequently Asked Questions
From opening an account to bonuses, payments and responsible gaming — find answers to all your questions here.
378bd is a reliable online betting platform built for players in Bangladesh. On this FAQ page, we have compiled the most common questions about account registration, deposits and withdrawals via bKash and Nagad, game rules, bonus terms and safe gaming all in one place. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support — we are always here for you.
Account and Registration
To open an account at 378bd, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is done entirely online and is quick and easy. Registering with accurate information ensures no issues with transaction verification later.
No, only one account is allowed per person. Creating multiple accounts may result in them being suspended and any deposited funds being forfeited. 378bd strictly enforces this rule to ensure a safe and fair gaming environment.
Use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number or email, which you can use to set a new password. If the problem persists, contact our live chat support.
The account verification process is usually completed in a short time. Submitting the required information and documents correctly leads to quick approval. If any complications arise during verification, our support team will assist you directly.
Yes, the 378bd platform is fully optimized for mobile browsers. You can easily access 378bd from any smartphone — Android or iOS — by going to the login page. A full experience is available in the browser without a separate app.
Deposits and Withdrawals
Depositing from bKash to 378bd is generally instant — the balance is added to your account within a few minutes. The minimum deposit amount is ৳300. If there is any delay after completing the transaction, contact our live chat with the transaction reference number.
Yes, you can easily deposit money to 378bd through Nagad. Deposits of a minimum ৳300 are possible through all four methods — Nagad, bKash, Rocket and bank transfer. Choose the fastest method and transact safely.
The minimum withdrawal amount from 378bd is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Requests made through bKash or Nagad are received the fastest. Bank transfers may take a bit longer.
378bd itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad or Rocket) may charge a transaction fee according to their own policy. For the best experience, check your provider's charges in advance.
Absolutely. Both depositing and withdrawing money at 378bd through Rocket is possible. The process is just as simple and secure as with bKash and Nagad. The minimum deposit limit is ৳300 and the minimum withdrawal limit is ৳500.
If a withdrawal request is rejected, first make sure your account is fully verified and the wagering requirements for any active bonus have been met. If the issue is not resolved, contact our 24/7 live chat with your transaction ID and we will resolve it quickly.
Games and How to Play
378bd allows betting on BPL (Bangladesh Premier League) and various other cricket tournaments. Participation is possible both before the match starts and during it (live betting). To place a bet, you need sufficient balance in your account and the match market must be open.
RTP (Return to Player) is the long-term theoretical return rate of a game, expressed as a percentage. For example, a 96% RTP means that over the long term, an average of ৳96 is expected to be returned for every ৳100 wagered. However, short-term results are completely random and RTP does not apply to individual sessions.
Yes, 378bd's live casino section features live dealer games broadcast directly from world-class provider studios such as Evolution Gaming and Ezugi. It is possible to play Roulette, Baccarat, Blackjack and many more games with a human dealer in real time.
Yes, Spribe's popular Aviator game is available at 378bd. It is a crash game where a multiplier increases as a plane flies, and you must cash out before the plane crashes. This exciting game has quickly gained popularity.
378bd uses games from reputable software providers such as Pragmatic Play, JILI, PG Soft and Spribe, who have their random number generators (RNG) audited by independent third-party organizations. Ensuring fair play is our top priority.
Bonuses and Promotions
The 378bd welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳15,000. That means if you deposit ৳10,000, you will receive an additional ৳15,000 bonus — giving a total balance of ৳25,000. The bonus is added to the account automatically.
A wagering requirement is the condition specifying how many times bonus funds must be used in bets before they can be withdrawn. The wagering requirement for the 378bd welcome bonus is 10x. That means if you receive a ৳10,000 bonus, you must place a total of ৳100,000 in bets before withdrawing.
378bd's VIP program has three tiers — Bronze, Silver and Gold. By playing regularly, you can automatically move up to a higher tier. At the Bronze tier, the weekly cashback is up to 0.4%, at the Silver tier up to 0.8%, and at the Gold tier up to 1.2%.
Bonus balance can be used in most slots and casino games. However, some games or game categories may be excluded from bonus wagering or may count only partially. See our terms and conditions page for specific details.
Weekly cashback returns a set portion of your losses. This rate varies by VIP tier — up to 0.4% at Bronze, 0.8% at Silver and 1.2% at Gold. Cashback is generally added to the account on a weekly basis.
Security and Responsible Gaming
Yes, 378bd is a safe and reliable platform. Your personal information and financial transactions are protected by SSL encryption. We do not sell or share your information with any third parties. See our privacy policy for more details.
Yes, 378bd is for those aged 21 and above only. Opening an account and playing games is strictly prohibited for minors. Parents are requested to use parental control software for children's device usage.
If you feel that gaming is affecting your life, visit our responsible gaming page. You can request self-exclusion, set deposit limits, or temporarily close your account. Our support team will provide complete assistance with this.
Through self-exclusion, you can block your account for a specific period or permanently. To use this feature, contact our live chat or email us at [email protected]. Once the account is blocked, it will not be reactivated before the set period has ended.
Yes, 378bd's Bengali live chat support is active 24 hours a day, 7 days a week according to Bangladesh Standard Time (UTC+6). Support services do not close on Eid, Puja or other public holidays. You will receive immediate assistance for any issue.
Still have questions? Contact support
Our Bengali support team is with you 24/7. Chat with us via live chat or send your question by email — you will get a quick response.