378bd Privacy Policy

1. Introduction

378bd ("we", "us", or "platform") provides a trusted online betting and casino service for players in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") explains what information we collect when you use our website https://378bd.cam, how we use it, who we share it with, and how we keep it secure.

This Policy applies to all our services, mobile site, and all related activities. By using our services, you consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

2. Information We Collect

When creating an account and using services on the 378bd platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Residential address and national identity document details
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Photos or scans of identity documents provided for security verification

2.2 Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and language preferences
• Date, time, and page-level activity logs for site visits
• Session information collected through cookies and similar technologies
• Betting history, transaction records, and account balance

2.3 Information Collected from Third Parties

• Transaction confirmation information received from payment providers
• Confirmations received from identity verification services
• Information provided at the request of government or regulatory authorities in accordance with applicable law

3. Purpose of Using Your Information

378bd uses the information collected for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Payment Processing: To carry out deposits and withdrawals smoothly.
• Identity Verification: To confirm identity for age limit compliance (21+) and fraud prevention.
• Responsible Gaming: To detect unusual betting patterns and provide support to players.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Relevant Communications: To inform you about important account updates and relevant offers.
• Security and Fraud Prevention: To protect against unauthorized access and cyber threats.
• Legal Compliance: To meet applicable laws and regulatory requirements.

4. Sharing and Disclosure of Information

378bd does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology support companies. These organizations only receive access to the information necessary to deliver the specified service and may not use it for any other purpose.

4.2 Legal Obligations

We may be required to provide necessary information to authorities under a court order, government directive, or applicable law.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities as part of site security, financial fraud prevention, or anti-money laundering (AML) activities.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. In such cases, we will notify you in advance.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 378bd website. Cookies are small text files stored on your device that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security verification, and core site functionality.
• Functional Cookies: Used to remember your language preferences and other personalized settings.
• Analytics Cookies: Collect usage statistics to help improve our services.
• Performance Cookies: For monitoring page loading speed and technical performance.

Most browsers accept cookies automatically, but you can change your browser settings to reject them if you wish. However, this may limit some functionality of the site.

6. Data Security Measures

Protecting your personal information is our top priority. The following security measures are maintained on the 378bd platform:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transmission.
• Secure Servers: All data is stored on encrypted servers and regular security audits are conducted.
• Access Controls: Only authorized staff can access user information when needed for specific purposes.
• Two-Factor Authentication: Two-step verification is available to ensure account security.
• Security Monitoring: Round-the-clock cybersecurity monitoring is active at all times.

We want you to know that complete security on the internet cannot be guaranteed. We follow industry-standard best practices and make every effort to protect your information.

7. Data Retention Period

378bd retains your information for as long as necessary to fulfill legal obligations and provide services. Specifically:

• Information for active accounts is retained until the account is closed.
• Financial and transaction records may be retained after account closure in accordance with legal requirements.
• Information related to identity verification documents is kept for a defined period in accordance with regulatory requirements.
• Marketing communication preferences remain active until you withdraw your consent.

Once the defined period has passed, we securely delete or anonymize your personal information.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You may request at any time to know what information we hold about you and how it is being used.

8.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information stored in your account.

8.3 Right to Deletion

Beyond legal obligations, you may request deletion of your personal information in certain circumstances.

8.4 Right to Opt Out of Marketing Communications

You have the right to unsubscribe from promotional emails or communications at any time. Important account-related messages will continue to be sent.

8.5 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons, which we will evaluate appropriately.

To exercise any of the rights above, please contact us.

9. Protection of Minors

378bd provides services only to persons aged 21 or older. We do not knowingly collect personal information from minors. We follow an age verification process at the time of registration. If it comes to our attention that information from a minor has been collected, we will delete it immediately and close the associated account.

10. International Data Transfers

Due to the nature of our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are conducted in accordance with industry-standard security protocols.
• Third-party recipient organizations follow data protection standards consistent with this Policy.
• SSL encryption is used for all transfers.

11. Third-Party Sites and Services

Our site may connect with third parties for activities related to payment processors or game providers (such as Pragmatic Play, JILI, Spribe, PG Soft). These third parties have their own privacy policies, for which we are not responsible. However, we only work with trusted and established service providers.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. For any significant changes, we will:

• Post a clear notice on the site.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the site after changes will be understood as your consent to the updated Policy. We therefore recommend visiting this page regularly.

13. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us: